Luxury resorts and destination properties
Every department of a luxury resort, acting as one.
High-touch service depends on what every team knows about the guest. Maestro puts rooms, spa, golf, dining, activities and residences on one real-time record, so the whole resort recognizes the guest from the moment they arrive.
The guest journey
One record, from the first booking to the next return.
- 01
Before arrival
Online pre check-in and registration, with preferences captured once.
- 02
Arrival
Mobile check-in, a digital registration card and signature capture.
- 03
The stay
Spa, golf, dining and activities booked and charged to one folio.
- 04
Departure
One bill across every outlet, with nothing left to reconcile.
- 05
The return
The guest profile remembers, at every property in the collection.
Built for the amenities
The modules a luxury operation runs on.
- Spa ManagementAppointments that post directly to the guest folio.
- Golf ManagementTee sheets, memberships and charges on the same database.
- Activities & FacilitiesBook and bill experiences without leaving the platform.
- Food & Beverage POSChecks reconcile automatically with the property ledger.
- Club MembershipMembership billing and access, natively integrated.
- Condo Owner PortalsOwner statements and reporting without side spreadsheets.
- Mobile Guest EngagementOnline check-in, a digital registration card and contact-free service.
- Guest Experience ManagementGuest feedback measured and tied to the guest record.
Client story
AKA: luxury hotel residences
Maestro’s platform provides an open API capability that makes it very easy for our other system vendors to interface with the PMS.
12
properties in 5 cities: New York, Los Angeles, London, Washington DC and Philadelphia, on one cloud-hosted Maestro system.
Read the AKA case studySource: Maestro case study, maestropms.com, published September 10, 2019. Figures are as stated at the time.
Why luxury operators choose Maestro
Depth where a luxury property needs it.
- 01
Service that stays consistent
Every outlet sees the same profile and preferences, so the standard does not drop between the spa and the restaurant.
- 02
Complexity handled natively
Residences, owners, memberships and long stays run in the same system as rooms and outlets.
- 03
Control over your data
Choose cloud, on-premise or hybrid, and connect the specialist tools a luxury property depends on through the open API.
Talk to a specialist
A conversation with someone who knows luxury operations.
- How your spa, golf, dining and activities would post to one folio
- How residences, owners or memberships fit into the same system
- Which deployment model fits your IT policy
- What a realistic path to go-live looks like for your property
Talk to a luxury resort specialist
Tell us about your property and your amenities. A specialist will come back to you to arrange the conversation.
Bring every department onto one record.
Talk to a Maestro specialist about your resort, your amenities and your guests.