Staging preview prepared by VertoDigital for Maestro’s review. Not the live Maestro PMS website.
Maestro PMS home

Case study: Multi-property

How Banff Lodging Company runs its hotels on one Maestro database.

An employee-owned operator in Banff, Alberta, with hotels, restaurants and spas, uses one multi-property database to run a central call center, cross-sell its properties and manage revenue.

Request a demoAll client stories
A mountain lake below snow-capped peaks at dusk
Representative photo, not a property of Banff Lodging Company

At a glance

Banff Lodging Company, Banff, Alberta, Canada.

11
hotels on one Maestro database
Source: Maestro case study, hotel-online.com, November 5, 2019
8
restaurants
Source: Maestro case study, hotel-online.com, November 5, 2019
2
spas
Source: Maestro case study, hotel-online.com, November 5, 2019
11
years working with Maestro at the time of the case study
Source: Maestro case study, hotel-online.com, November 5, 2019

Source: Maestro case study, hotel-online.com, published November 5, 2019. Figures are as stated at the time.

The story

From the challenge to the result.

  1. 01

    The challenge

    A group-heavy business with custom banquet event orders, a growing set of properties and guests who move between them. The company needed its PMS and its sales and catering in one system, with one view of every guest.

  2. 02

    The solution

    Banff Lodging Company self-hosts Maestro’s multi-property suite in a hybrid Windows and web browser deployment: front desk and reservations, condo owner management, sales and catering, club and spa management, analytics and data mining, and yield and rate management.

  3. 03

    The result

    Every property sits on one database, so the company runs a multi-property call center, cross-sells between its hotels and books larger groups. Guests are recognized whether they arrive with a group or on vacation, and the company reports revenue growth as each property joined.

Client voice

Banff Lodging Company, in their own words.

Now we have 11 properties on one Maestro hotel software database. This enables us to operate a multi-property call center.

Arjun GersoppeGeneral Manager, Banff Lodging CompanyMaestro case study, hotel-online.com, November 5, 2019

As we added properties, we have seen immediate revenue growth.

Cathy GeislerReservations Manager and employee owner, Banff Lodging CompanyMaestro case study, hotel-online.com, November 5, 2019

Modules in use

What Banff Lodging Company runs on Maestro.

Run your portfolio the same way.

Tell us about your properties, and a Maestro expert will show you how they would run on one database.

Request a demo